DEVELOPERS AND CUSTOMER EXPERIENCE EXCELLENCE

Welcome to the future of education!

At Embibe, we have just one mission – to truly personalise education. Because every child deserves it. This has led us to embark on this noblest of journeys to deliver life and learning outcomes for every student! Rooted in consumer behavior, we are leveraging AI to deliver personalised achievement journeys for every student.

Embibe has traversed a long journey from a data-centric product to an AI platform. On this journey, we have realised that the most powerful teams are: 1. Vision Led in understanding student context and obsessed with success; 2. Self-Organising in defining their own agenda; 3. Intellectually Fierce and Globally Conscious in their choices, and 4. Consistently Excellent in their execution.

After exploring a deeply functional organisational structure in engineering, we are now evolving towards a problem-solving team structure that manifests at the platform and backend level as an agile team supporting a unified front-end and augmented by a strong Architect + Principal Engineer + Advisory Group for technical mentoring. This document outlines the problem statement and other aspects of the Developers and Customer Experience Excellence.

THE PROBLEM STATEMENT

We want to build a strong DevOps team that combines software development and cloud operations best practices to drive robust feature deliveries with zero downtime. This team will endeavor to shorten the software development life cycle and provide continuous delivery of high-quality software.

THE INSPIRATION

We are inspired by Red Hat – Devoxx.

THE OBJECTIVES

  • To reduce time to develop software
  • To ensure 100% uptime
  • To ensure business continuity against disasters
  • To enable incident management
  • To ensure cloud security and access management
  • To automate operational work

PRODUCT MANIFESTATION OF YOUR EFFORT

Embibe Platform

BUSINESS MANIFESTATION OF YOUR EFFORT

To ensure business continuity, uptime and product performance

METRICS YOU WILL OWN AND LIVE BY

METRIC NAME UNIT FREQUENCY
Uptime Milliseconds Daily
Incidents and SLAs Number Daily
Time to Launch Software Days Monthly
System Performance % Daily
Cost USD Monthly
Time to Set Up Days Daily

L2 PROBLEMS OWNED

We believe in building an organisation at the intersection of domain modeling and problem intuition. While the L1 teams give us the flexibility to have a multi-faceted view of the problem and cluster similar problems together, the L2 structure ensures independent and focused problem-solving. The following L2 teams have been suggested for the L1 problem stated above:

  • Database Management and Business Continuity : To build a group of database experts who can provide a Database As A Service to our application developers; to own the responsibility for data backup, recovery, business continuity and database security

L1 SKILLS REQUIRED

  • Terraform
  • CI/CD
  • Database Management
  • Network Engineering
  • Kubernetes
  • Azure Cloud
  • Cloud Security

To Join the Tribe, send us an email on [email protected]