Right to Safety is a Consumer Right.
Important Questions on Consumer Rights
Which of the following statements are not true?
I. COPRA applies only to goods.
II. India is one of the many countries in the world which has exclusive courts for consumer redressal.
III. When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
IV. It is worthwhile to move to consumer courts only if the damage incurred are of high value.
V. Hallmark is the certification maintained for standardisation of jewellery.
VI. The consumer redressal process is very simple and quick.
VII. A consumer has the right to get compensation depending on the degree of the damage.
Shehnaaz joined a coaching institute for a professional course. At the time of joining the course, she paid a lump sum fee for the entire course of two years. However, she did not find the quality of teaching satisfactory and decided to quit after one year. When she asked for a refund of the fee for one year, she was refused. Which of the following right/s of Shehnaaz was/were violated?
I. Right to choose
II. Right to represent
III. Right to be informed
IV. Right to seek redressal
I purchased gold jewellery weighing grams from a jeweller. He offered to reduce GST on the jewel if I did not insist on a bill and that I should pay in cash. I agreed. After one year, when I wanted to sell the jewel, at that time. I found that the jewel was not made of Carat gold.
Which of the following conclusions are correct?
I. I have no proof of purchase; hence I may not get my grievance addressed.
II. My statement that I purchased the jewel from a particular seller is enough to get my grievance addressed in a consumer court.
III. I should not have avoided payment of GST and I should have insisted on getting a bill.
IV. I have facilitated the jeweller to indulge in a series of tax avoidance such as non-payment of input tax and income tax.
